Search 121 Tools
121 Tools has articles on many topics which can serve as resources when replying to an inquirer. You may copy and paste content, or use it as a basis for forming your replies. You may search 121 Tools either directly from the 121 Tools website, or by using the "Search 121 Tools" feature in the message editor when you are replying.
Searching 121 Tools from the Message Editor
When you are replying to an inquirer, you will see that the message editor window has a search feature in the top-right corner. Simply type the topic you are looking for and click the Go button. The results will open in a separate browser tab.
Searching 121 Tools directly from the 121 Tools site
Go to http://121tools.com/ and use the search box at the top of the page.